Terms and Conditions

Booking conditions

1) Supplier goods and services

1.1) Getaway Guru operates the Site as a referral forum for short term holiday rentals of less than 60 days. Getaway Guru also provides information on the Site for a number of holiday-related suppliers and provides you with the opportunity to purchase goods or services provided by those suppliers.

1.2) We are not an agent for property owners or managers that advertise properties on Getaway Guru, nor are we an agent for any third party suppliers of other goods or services that are advertised on Getaway Guru (each of which is referred to in these conditions as a ‘Supplier’). We are not involved in the actual transaction between you and any Supplier, You enter into any transaction with a Supplier entirely at your own risk.

1.3) Information provided on the Site about goods and services offered by a Supplier is provided by that Supplier. We do not monitor, verify or endorse information submitted by Suppliers for posting on the Site and you should be aware that such information may be inaccurate, incomplete or out-of-date. Facilities, activities or other services that form part of your booking may be subject to change.

1.4) We do not make any representation as to the safety, quality, condition or description of any goods or services provided by Suppliers that are advertised on the Site. Any issues regarding safety, quality, condition or description should be dealt with directly with the Supplier with whom you have made the booking. Getaway Guru is unable to provide refunds in these instances.

1.5) Suppliers may impose their own terms and conditions in relation to their goods and services. You acquire goods and services from Suppliers subject to those terms and conditions, so you should check that you agree to the terms and conditions before you confirm your booking.

1.6) All bookings are subject to Supplier availability.

1.7) You agree that you will only use the reservation/enquiry forms on the Site for genuine booking enquiries or reservations.

2) Exclusion of liability for Suppliers

To the extent permitted by law, neither Getaway Guru nor any other person or entity whose site or listings have been integrated into the Site, will be responsible, and we exclude all liability, for any loss or damage whatsoever (including personal injury and damage to property) that you or another person may suffer in connection with the offer or supply of (or default in supplying) goods or services by Suppliers.

3) Bookings and payments

3.1) To confirm a booking, Suppliers will generally require a deposit. The amount of the deposit and payment arrangements are set by each Supplier.

3.2) Each supplier will have their own booking arrangements. This will generally include a 30-50% deposit at the time of booking to confirm your booking with the final amount due between 3-8 weeks prior to your stay.

Other owners may require 100% payment at time of booking and in this case we would recommend that you review and understand the cancellation policy that applies (this can be more common for Paris apartment bookings due to popularity/availability).

Additional fees such as a final cleaning fee or security fee or heating (during winter bookings) may also apply.

Where possible all relevant fees are detailed on the site.

3.3) You must make all arrangements for payment directly with the Supplier.

4) Changes, cancellations and refunds

4.1) Terms and conditions for booking changes, cancellations and refunds are specific to each Supplier and/or each property that they list. These terms can be provided to you by the Supplier and you should review them before making a deposit to confirm a booking.

4.2) In the event you cancel your booking and are entitled to a refund under the agreed terms and conditions of your booking, you must make all arrangements for refunds directly with the Supplier
We strongly urge guests to consider travel insurance to help in the case of extenuating circumstances.

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